Cookie Policy

This Cookie Policy explains how Reply From ("we," "us," or "our") uses cookies and similar technologies on our website and within the Reply From Zendesk App (the "Service").

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. They help us remember information about your visit, which can make the site easier to use.

2. How We Use Cookies

We use cookies for the following purposes:

• **Essential Cookies:** These cookies are strictly necessary to provide you with services available through our Service and to enable you to use some of its features, such as accessing secure areas.
• **Performance Cookies:** These cookies help us analyze how our visitors use the Service, including which pages are visited most often and if they receive error messages from web pages. This information is used to improve the performance and user experience of the Service.
• **Functionality Cookies:** These cookies allow our Service to remember choices you make (such as your user name or language) and provide more personalized features.

3. Third-Party Cookies

We may use third-party cookies for analytics and performance monitoring, such as Google Analytics, to help us understand how the Service is used and to measure the effectiveness of our content.

4. Your Choices Regarding Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided by third-party services, or by modifying the settings in your browser.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.