Terms and Conditions

Effective Date: October 26, 2024

1. Acceptance of Terms

By accessing and using the Reply From Zendesk App (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of the terms, you must not use the Service.

2. The Service

Reply From is a Zendesk Marketplace application designed to assist Zendesk Support users in managing outbound reply-to email addresses within complex, multi-group or multi-brand environments. The service is provided "as is" and its functionality is dependent on the Zendesk platform.

3. Fees and Payment

  • The Service is billed on a per-agent, per-month basis.
  • Payment must be made in accordance with the billing cycle selected at the time of purchase.
  • All fees are exclusive of applicable taxes, and you are responsible for paying all sales, use, or other taxes.

4. License and Restrictions

  • We grant you a non-exclusive, non-transferable license to use the Reply From App on your Zendesk instance during the subscription period.
  • You must not sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit the Service.
  • You must not modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Service.

5. Intellectual Property

The Service, including its code, design, and proprietary features, remains the sole property of the developer. These Terms do not grant you any right or interest in our intellectual property.

6. Limitation of Liability

In no event shall the developer be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content.

7. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction where the developer is registered, without regard to its conflict of law provisions.